Can't Reclaim HDD Space

Discussion in 'Installation and Configuration of Parallels Desktop' started by JaysonS1, Aug 16, 2015.

  1. JaysonS1

    JaysonS1 Bit poster

    Messages:
    4
    I'm running Parallels for Mac version 9 and my Parallels folder is 114Gb while my hard drive allocation in Parallels is only 106Gb with ~41Gb used. I'm unable to reclaim any unused space after deleting SnapShots. When I select Reclaim, the process starts and abruptly terminates without any improvement.

    Has anyone encountered this and been able to resolve or have a suggested solution?
     

    Attached Files:

    JaysonS1, Aug 16, 2015
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi JaysonS1,
    Go to Virtual Machine menu -> Configure... > Security -> disable Undo Disks option if enabled and then try this article
     
    PaulChristopher@Parallels, Aug 17, 2015
    #2
  3. JaysonS1

    JaysonS1 Bit poster

    Messages:
    4
    Thanks for the response, however the Undo Disks option wasn't enabled and I had already tried the process listed in the linked article. Any other suggested solutions?
     
    JaysonS1, Aug 17, 2015
    #3
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    @JaysonS1 one more question to you, did you check the "detailed log message"? (Parallels Desktop -> Preferences -> Advanced).
     
    Maria@Parallels, Aug 18, 2015
    #4
  5. JaysonS1

    JaysonS1 Bit poster

    Messages:
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    No, but I went back and did check that box. Afterward, I attempted to both reclaim and compress the drive and neither were successful nor produced a pop up box or log that could be found.
     
    JaysonS1, Aug 18, 2015
    #5
  6. JaysonS1

    JaysonS1 Bit poster

    Messages:
    4
    Found this log in the Parallels package file. I attempted to Reclaim and then Compress the storage:

    2015-08-18 06:07:03 DspStat:0:VMS_STOPPED
    2015-08-18 06:07:04 DspStat:0:VMS_COMPACTING
    2015-08-18 06:07:04 DspStat:0:VMS_STOPPING
    2015-08-18 06:07:30 DspStat:0:VMS_STOPPED
    2015-08-18 06:07:31 DspStat:0:VMS_COMPACTING
    2015-08-18 06:07:31 DspStat:0:VMS_STOPPING
    2015-08-18 06:07:41 DspStat:0:VMS_STOPPED
    2015-08-18 06:07:41 DspStat:0:VMS_COMPACTING
    2015-08-18 06:07:41 DspStat:0:VMS_STOPPING
    2015-08-18 06:09:59 GUI:ViewModeSwitch:Windowed->Unexistent
    2015-08-18 06:53:42 GUI:ViewModeSwitch:Unexistent->Windowed
    2015-08-18 06:59:37 DspStat:0:VMS_STOPPED
    2015-08-18 06:59:37 DspStat:0:VMS_COMPACTING
    2015-08-18 06:59:37 DspStat:0:VMS_STOPPING
     
    JaysonS1, Aug 18, 2015
    #6

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