Can't redeem student promotion

Discussion in 'Account and Subscription Management' started by AnyaJ1, Jul 9, 2021.

  1. AnyaJ1

    AnyaJ1 Bit Poster

    Messages:
    5
    I'm at an American university, and I entered all my information, but it gives this error. I have never purchased it before. Is there anything I could do about it so I can purchase it now? Thanks!
     

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    MichaelS115 likes this.
  2. Eunkyul

    Eunkyul Bit Poster

    Messages:
    2
    I have the same problem. please help.
     
  3. MichaelS115

    MichaelS115 Bit Poster

    Messages:
    26
    I am also interested in solving the problem. Thank you for your inquiry.
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, you need to use your university student email address for verifying yourself. Please check your eligibility by following this KB article.
     
  5. Mairead

    Mairead Bit Poster

    Messages:
    2
    Hello, i signed up to Parallels with my gmail address for the free trial but my university email qualifies for a student account. is there a way i can tie both accounts so i dont lose what i began on my gmail email address?
     

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