i just upgraded Parallels for another year. i put in the activation key after i paid. then i put in the activation key, AND IT ASKED ME FOR MY OLD ACTIVATION KEY, BECAUSE IT IS AN UPGRADE. WELL, I DON'T HAVE IT, AND IT SHOULD BE IN THE SOFTWARE ALREADY INSTALLED ON MY COMPUTER. SO WHY IN HELL ARE YOU ASKING ME FOR IT??? YOU HAD ME PAY FOR IT BEFORE YOU ASKED FOR THE OLD ACTIVATION KEY. SCUMBAGS. I never knew it would take over an hour to try to remedy this, which I don't even know if it can be done.