Cant upgrade to Version 11

Hello, I am currently using Parallels 10 and when I try to upgrade (for free) to Parallels 11 it is asking for a Product Key. I have copied and pasted my Product Key several times (from the online store purchase email I received) and I am getting an error message stating that I entered the key incorrectly.

Any input you can give me to deal with this would be greatly appreciated.

Thanks so much,

best to you,

rick

 

Hi Rick, please check your private session and respond.

 

Thank you Dhruba. I think Ive figured it out. Sorry for the mistake. I do not have a subscription, just a one time purchase so I believe the upgrade fee is required which is what I did. Please let me know if that sounds correct. thanks very much, rick

 

so i tried to upgrade 7 (paid by paypal) to 11 from and it would not work I called customer support and was told I needed to buy 11 at 79.00 not very happy back to virtual box for me

 

Hi all, Parallels Desktop 11 for Mac can be upgraded from version 9 and 10 only. And if you are trying to upgrade from any other version, the activation process will not complete.