Can't use the product: license transfer is not accepted, no support option per email as stated

Discussion in 'Account and Subscription Management' started by RuslanB1, Jul 27, 2023.

  1. RuslanB1

    RuslanB1 Bit poster

    I've bought a new license for Parallels for Mac 17 almost a year ago. I've registered it on my mac, but now I've lost it and I'm trying to transfer this license to my new mac. It says that I exceeded the number of installations. I'm offered to read an article how to transfer the license, but I'm not offered an option to transfer my license to a new mac - only to buy a new one. There is a link to contact support in case I have trouble transferring my license, which leads to /support portal. When I'm trying to create a new ticket or find email address to send my email - there is nothing available (which is stated to be my support options for 2 years after the purchase, although in a different place it contradicts itself and says the support option is available only till Aug '23.)
    To be honest it feels like scam - no help, no support, no contact options, not being able to transfer existing license. Is this a common experience for Parallels or I'm unique?
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Hello RuslamB1,

    Thank you for your feedback.

    We have sent you a private message, please check it and provide us with the requested information.


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