Hello, Please perform a uninstall and reinstall of Parallels Tools by following the below steps - : 1) On windows end go to Control Panel => Click on Security Center and turn off Windows Firewall and also Anti virus. 2) Please disable the Parallel Internet Security (Kaspersky). 3) Go to Control Panel => Go to Add or remove Programs => Remove Parallel tools completely. 4) After the Parallel tools are removed then launch parallels desktop, on the Menu bar click on Virtual machine. 5) Click on install Parallel tools => Click on Continue and proceed with the installation. 6) Kindly keep a check if you get the confirmation message that " Parallel tools are successfully installed." 7) Restart the Windows Operating System and the Mac.
