Capture area has toolbox icons faintly visible

Discussion in 'Parallels Toolbox for Mac' started by GeoffreyK1, Dec 10, 2023.

  1. GeoffreyK1

    GeoffreyK1 Junior Member

    Messages:
    16
    When I use Capture Area inParallels 19 Pro on Sonoma the toolbox icons appear as a faint image in the background.
    Parallels screen capture artifacts.jpg
     
  2. Nischay Gaya

    Nischay Gaya Staff Member

    Messages:
    42
    Best Answer
    Hello.
    Thank you for the provided information, we have escalated this issue, with the data to our Development Team for further investigation.
     
  3. GeoffreyK1

    GeoffreyK1 Junior Member

    Messages:
    16
    This only happens when using the toolbox icon in the menu bar to show the drop-down menu. Using a keyboard shortcut does not give the same result.
     
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    570
    Hello,
    For us to further assist you with the issue that you are facing, kindly provide us with the below information:
    1. Collect a technical report by following the steps highlighted in this article, and provide us with provide its 9-digit ID here.
    2. Reproduce the issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via secured file sharing link (provide us with the link).
    Thank you.
     
  5. GeoffreyK1

    GeoffreyK1 Junior Member

    Messages:
    16
  6. Nischay Gaya

    Nischay Gaya Staff Member

    Messages:
    42
    Best Answer
    Hello.
    Thank you for the provided information, we have escalated this issue, with the data to our Development Team for further investigation.
     
  7. PeterC55

    PeterC55

    Messages:
    1
    Same issue here. Silicon M2 Max, Ventura.
     

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