Catch 22 in trying to activate account?

Discussion in 'General Questions' started by Jonathan1000, Nov 26, 2011.

  1. Jonathan1000

    Jonathan1000 Bit poster

    Messages:
    2
    I'm unable to activate my account because the product license key isn't where it's supposed to be (or more likely, I've screwed up). Either way, without an activated account, I can't contact Support to help me find the license key.

    I'm running Parallels 5 on Mac OS 10.6.8.

    The supposed location for the license key is described at: http://kb.parallels.com/5680

    So the Catch-22 is this: As far as I can tell, Parallels won't help me activate my account unless I first activate my account. If true, that's outrageous!

    Is there any other to contact support or get assistance on this issue?

    Thanks much
     
    Jonathan1000, Nov 26, 2011
    #1
  2. AlexandraK

    AlexandraK Member

    Messages:
    33
    Hello Jonathan1000,

    It is not required to have a Parallels Desktop key in order to activate an account at parallels.com. I have just checked your account, it is confirmed and valid.

    Please create a free support request to customer service:
    http://www.parallels.com/support/request/

    You will be prompted to log into your account if you were not logged in previously.

    Please select 'Customer Service and Licensing' category from the first drop-down list. Then select 'Parallels Desktop' as a product.

    Please note that you do not need to have a support code to create such a request.
     
    AlexandraK, Nov 26, 2011
    #2
  3. Jonathan1000

    Jonathan1000 Bit poster

    Messages:
    2
    Hi Alexandra, and thanks much for your help. I regret my description of the issue wasn't more complete. I was asking about account activation because I can't submit a support request without a Support Code, and the Support Code is apparently supposed to accompany account activation.

    I appreciate the link you supplied, but without a Support Code I'm locked out of the system. As far as I can tell, I can't even contact support to tell them I need a Support Code.



    Thanks,

    Jonathan1000
     
    Jonathan1000, Nov 27, 2011
    #3
  4. EkaterinaZ

    EkaterinaZ Parallels Team

    Messages:
    97
    Dear Jonathan1000,

    A support code is only generated if you register a Parallels Desktop activation key under your account, please find more information in this article:

    http://kb.parallels.com/en/6837

    And this article explains how to register your activation key:

    http://kb.parallels.com/111763

    You can submit a support request without any support code as my colleague described above. Support Code is only required if you submit a support request for Technical Support.
     
    EkaterinaZ, Nov 28, 2011
    #4

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