Changing the email when I don't have access to the original mailbox...

Discussion in 'General Questions' started by OldrichP1, Oct 30, 2024.

  1. OldrichP1

    OldrichP1 Bit poster

    Messages:
    2
    Hello Parallels Support Team!
    I would like to change the login email address for my account, but I cannot confirm the change because I no longer have access to the original email.
    How should I proceed please?

    Sincerely,
    Oldrich P.
     
  2. AkhilT1

    AkhilT1

    Messages:
    1
    You can add another email address as an alternate email to your account so you can sign in with it
     
  3. OldrichP1

    OldrichP1 Bit poster

    Messages:
    2
    Hi, thanks for the reply, but I didn't find such an option in the account settings...
    upload_2024-11-4_10-18-37.png
     
  4. ChristopherC27

    ChristopherC27

    Messages:
    1
    Hello, I have the same question - Original email is no longer accessible, but I still have access to the registered authentication app and everything else. What information do you need me to provide so that you can authenticate me as the account owner and to help update the email address?
     
  5. LisaF1

    LisaF1

    Messages:
    1
    I need help in renewing an expired license but the original account is linked to an email address I don't have access to? What can I do?
     

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