CMD/Ctrl key mapping not functioning

Discussion in 'Windows Virtual Machine' started by CI_IT, Sep 7, 2011.

  1. CI_IT

    CI_IT Bit poster

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    CMD/Ctrl key mapping not functioning PD6

    I know this issue had been brought up in another thread (http://forum.parallels.com/showthread.php?p=456982#post456982), but since that thread is really on another topic and had already been answered, so I don't think it gets much attention from the Parallels team. And many people do experiencing the same issue from what I see, so I believe this should be have it's own thread.

    Here's our problem:

    We have 10 Macs here all running Snow Leopard, all running Parallels Desktop 6 and Win7 guess OS, and we have started to upgrade some to Parallels Desktop 6.0.12094 to test. And right after the upgrade, the users reported that they have experiencing keyboard issues, they lost the "Shift" key in Windows, can't use CMD key to do Copy and Paste in Windows, have to use Ctrl key in Windows and switch to CMD in Mac. Those keys worked fine before we have the upgrade.

    I enabled the "Optimize modifier keys" and that seems to resolve the "Shift" key issues. But still have CMD/Ctrl key mapping issue. An interesting "work around" I found though, is to exit Coherence and go back to Coherence, then all the keyboard issues seem fixed as they all got "refreshed". However, most of our users are not very good with messing around the settings and they don't want have to go in and out Coherence every time they keyboard is not working. It seems to be there are some thing not communicated right between Parallels and the Mac OS since the upgrade. Any solution?

    Again, we are running Snow Leopard (10.6.7 - 10.6.8), Parallels 6.0.12094 and Win 7 SP1.
     
    Last edited: Sep 7, 2011

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