Coherence denied: Mouse issue = crash dump blue screen

I was unable to switch to Coherence mode I got this message

"Unable to switch to the Coherence mode.
The Parallels mouse sync service is not started. Reinstall Parallels Tools and try again."

So I found this on the PTN fourms:


"I finally got this fixed, at least for now. Here's the advice PD tech support sent that worked for me:

1. In Windows, click on 'Start Menu'.
2. Select 'Control Panel'. (Sometimes control panel would be under settings.)
3. In the control panel window open 'Add/Remove Programs'. (Chose classical view to see add/remove programs.)
4. After the programs have populated chose 'Parallel tools'.
5. Select 'Remove/Uninstall'.
6. After removing the parallel tools restart the virtual machine.
7. Once windows as completed booting.
8. Cancel out any installations.
9. Click on 'Start Menu'.
10. Follow this path My computer > c drive > program files > parallels > parallel tools Delete this parallel tools folder to recycle bin.
11. Turn off Windows.
12.Quit Parallel Desktop application.
13. Download the dmg file from this link

http://www.parallels.com/download/desktop/

save it in known location.

14. Run the installer and uninstall Parallel Desktop along with Application settings (application settings option will be displayed while uninstalling Parallel Desktop.)

15. Restart Mac.
16. Run the dmg file which was downloaded fresh.
17. Install Parallel Desktop.
18. Launch Parallel Desktop.
19. Start Windows.
20. Select 'Virtual Machine' from Mac menu bar at the top.
21. Select 'Install parallel tools'.
22. After the installation of parallel tools restart windows. "

Ok I got to step 6 uninstalling the parallel tools and restarted the VM then this




How do I fix this?

Thanks
Brian