Command Key is always pressed when accessing my Mac

Discussion in 'Accessing your Mac' started by Farhad1, Apr 4, 2021.

  1. Farhad1

    Farhad1 Bit Poster

    Messages:
    7
    Hi there,
    Each time I access my Mac remotely via my iPad, it appears that the command key is pressed down when interacting with apps. When I click on a file in the finder or a link in Safari, it opens in a new tab. When I click on a menu it shows this as well (see attached screenshot).

    This is annoying and makes it difficult to use the remote session with most apps.

    I've checked and physical command-key on my Mac is not pressed. Can anyone please help me solve this?
     

    Attached Files:

  2. Asish@Parallels

    Asish@Parallels Staff Member

    Messages:
    112
    Hello, Kindly follow the below steps to resolve the issue;
    1. Uninstall Parallels Access from your remote computer completely.
    2. Download a fresh copy of Parallels Access from this website; https://www.parallels.com/products/access/get-started/
    3. Install a fresh copy of Parallels Access on your remote computer.
     

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