Connecting to Mac via laptop

Discussion in 'Accessing your Mac' started by ThomasB28, Dec 30, 2018.

  1. ThomasB28

    ThomasB28 Bit Poster

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    I run Mojave an my desktop and laptop. Desktop hast Parallels Access installed. I can connect remotely to the desktop via iPhone. When I try to access desktop via laptop and Safari browser, I only get a blank screen. Chrome doesn't work either. Already rebooted all systems without any changes. Can anybody help?
     
  2. Sathiya@Parallels

    Sathiya@Parallels Staff Member

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    710
    Hi ThomasB28. Please generate a technical report id from Parallels Access and reply with its id number for further investigation.
     
  3. EWIEDER

    EWIEDER Bit Poster

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    I had the same problem.
    Some of Parallel's SSL certificates expired today (Dec 28, 2018). That prevents the web remote control interface from loading. This should fix itself once they renew their certificates.

    For now, though, I was able to resolve the issue by adding certificate exceptions in Firefox. This is not recommended, as an expired certificate should not generally be trusted.
    If you're desperate to get connected quickly, though, you can get add certificate exceptions in Firefox by going to Options -> Privacy & Security -> Certificates and clicking the 'View Certificates' button.
    You'll need to 'Add Exceptions' for https://media.myparallels.com and https://download.myparallels.com. For each, press 'Add Exceptions, enter the URL, then press 'Get Certificate'. You can then press 'Confirm Security Exception'.
    After that, your remote connect should work again. BUT... remember, trusting expired certificates comes with some risk, so it might be best to just wait for the company to renew their certificates.

    Hope that helps
    -evan
     
    Last edited: Jan 2, 2019
    ErikN2 and BobE1 like this.
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Our engineering team is aware of this issue and are working on it. A fix will be released in a future Parallels Access build. While we do not have an ETA for the fix, it has been prioritized appropriately. You can track the changes in the product here - http://kb.parallels.com/123816 -.
     
  5. BobE1

    BobE1 Bit Poster

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    8
    Maybe I'm being a bit too simplistic, but shouldn't an issue with an expiring certificate been known weeks, if not months, ago and planned well in advance? It's not as if Parallels Access is a free service where the perceived expectations would be much lower. I have a daily need to use Parallels Access and being delegated to only using it on an iOS tablet is very sub-optimal.

    To whom can I write about requesting a partial refund or credit to compensate for the loss of capability while this issue is being addressed?

    Regards,
    Bob
     
    PatrickM3, MarkC32 and ItD6 like this.
  6. ItD6

    ItD6 Bit Poster

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    I have the same problem .
    It's a business tool and we pay for that.

    Can you fix it please !!!!!!!!!
     
  7. MarkC32

    MarkC32 Bit Poster

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    Have we any news yet on this?
     
  8. MarkC32

    MarkC32 Bit Poster

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    Have we any news yet on this?
     
  9. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Once we know about an update, you will as well.
    A fix will be released in a future Parallels Access build. While we do not have an ETA for the fix, it has been prioritized appropriately. You can track the changes in the product here - http://kb.parallels.com/123816 -.
    Please reach out to the management directly here - https://cscontact.parallels.com/form/25/ -.
     
  10. ReaganG

    ReaganG

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    I have the same issue too! Bought Access today and needed it to code my projects remotely!
     
  11. BobE1

    BobE1 Bit Poster

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  12. KebhaK@Parallels

    KebhaK@Parallels Staff Member

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    Thank you for you patience and cooperation the issue has been fixed please try to connect to your computers by using the web console of Parallels Access. If you still experience issues please post it here.
     
  13. BobE1

    BobE1 Bit Poster

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    Excellent! Everything is now working properly for me once again
     
  14. KebhaK@Parallels

    KebhaK@Parallels Staff Member

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    123
    You are welcome please post if you have any other queries.
     

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