Continue to suffer from the same symptoms

Discussion in 'Windows Guest OS Discussion' started by younh, Jul 22, 2017.

  1. younh

    younh Bit Poster

    Messages:
    7
    Boot error after updating window 10 creator

    It is currently using the parallels ver 12.2.1 (41615) version.
    My system environment Retina 5k, 27 " and Thunderbolt bolt display monitor is being used together.
    Unable to boot after upgrading to the win10 creators (1703) version.
    Same symptom is shown in the another same system.

    It has already been Parallels Tools reinstalled

    What should I do now?
     
  2. Shathish@Parallels

    Shathish@Parallels Kilo Poster

    Messages:
    344
    Hello younh, please login to your virtual machine and open Device Manager (Click on Windows Search Bar type "Run" and hit return and the type "devmgmt.msc") and go to Display Driver uninstall the Parallels Display Adapter WDDM and reinstall the Parallels Tools http://kb.parallels.com/112609 and check it helps. Thanks, Shathish
     
  3. younh

    younh Bit Poster

    Messages:
    7
    It is the same symptom after removal and reinstallation.
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,359
    Hi @younh , do you get any error message? If yes, please help us with the screen shots.
     
  5. younh

    younh Bit Poster

    Messages:
    7
    It is impossible to switch to the concurrent screen.
    Unable to apply virtual machine display configuration. Please try again.
     

    Attached Files:

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