Could you help me, please? The game cannot be run under a virtual machine

Discussion in 'General Questions' started by GiB2, Aug 15, 2021.

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How to run the game?

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  1. GiB2

    GiB2 Bit Poster

    Messages:
    5
    Hello! Could you help me, please? I'm a Mac user and I downloaded a game on "Parallels Desktop". First, when I tried to open a game there was a error: "Sorry this application cannot be run under a virtual machine" (I clicked on "Let's start a game" in pop-up window). And when I restarted a "Windows" the game completely stopped running (There's not even a pop-up window). My version of "Parallels Desktop" - 16.5.0 and my iMac: 21,5-inch, Late 2013 (was installed the latest update), name of the game: "Genshin Impact". What should I do?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,694
    Hello, did you check the same issue with Parallels Desktop 17 (trial period)?
     
  3. 不遗俞力

    不遗俞力

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    兄弟你好,你下载运行的是什么游戏,是LOL吗?
     
  4. queen

    queen

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    1
    yes i have the same problem. i bought the paralles desktop just so i can play the game and when i press launch it doesnt launch. please help me. i dont want this to be a waste of money.
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, could you provide us with the detailed issue description please?
    Did you get any specific error messages?
     
  6. apksR

    apksR

    Messages:
    1
    Hi, Can you please explain your issue, so we can discuss it?
     
  7. NotC

    NotC Bit Poster

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    1
    I had the same problem when I tried to launch Genshin. There were no specific error messages or pop-ups. It's just that after I click the "launch" button, the screen closes and is supposed to start the game, but it does not. Instead, the launching screen closes and stops.
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Please help us with below details:-
    Mac Os
    Mac Processor
    Windows OS
    Parallels Desktop version
    Thanks, Parallels Team.
     
  9. DeraO

    DeraO Bit Poster

    Messages:
    1
    I'm not the person who wrote that post, but I've been having the same problem so I'll just drop my specs here too:
    Os: Monterey
    Processor: M1 Pro
    Windows OS: 11
     
  10. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hi, please check if your game is compatible with ARM processor.
     
  11. JosephN5

    JosephN5

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    1
    Hi, here in 2022, having the same exact problem. Has anyone figured anything out with Parallels and Genshin Impact?
     
  12. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, Currently, you won't be able to play Genshin Impact on M1 Mac. The newest macOS disables sideloading IOS apps. Windows virtual machine will also not work, because most games with an anti-cheat system don't work on ARM windows yet.
     
  13. NikitaK5

    NikitaK5 Bit Poster

    Messages:
    1
    Well, i have MacBook Pro with i7 processor and have the same problem
     
  14. Nazeemabanu@Parallels

    Nazeemabanu@Parallels Staff Member

    Messages:
    103
    Kindly let us know the version of Windows OS and provide us the screenshot of the error messages if any along with the Technical Report ID as mentioned in this link - KB Parallels: How to send a technical report to Parallels. Thanks.
     

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