Creator's Update and Keyboard problem

Discussion in 'Windows Guest OS Discussion' started by KreelaM, Jun 1, 2017.

  1. KreelaM

    KreelaM Bit Poster

    Messages:
    5
    I suspect Parallels Desktop Tools need to be updated for Creator's Update, and the next September update. After installing the new update, I have tried reinstalling Parallels Tools 3 times, following the troubleshooting steps and removing the registry keys, temp files, and program files. Each time I can only use the keys in the Edge browser or Powershell but not on the start menu. I used Cortana to open Edge. The start menu blinks a few times before opening with the mouse. I am going to try a powershell fix next, but it should not be this difficult. I recommended Parallels to 2 companies based on Windows 7 stability.

    Windows 10 changes too frequently and parallels Toolbox should be updated to match.
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @KreelaM, please follow the steps in the article given below

    1. Press Win + R (to open Run )
    2. Copy and paste "C:\Windows\system32\ctfmon.exe" then press enter, it brings back the language bar 3. After executing the run command, proceed to these steps-
    3. Navigate to the folder C:\Windows\System32
    4. Locate ctfmon (Application)
    5. Right-click > Send to > Desktop (Create shortcut)
    6. Open run > type ' shell:startup ' (without quotes)
    7. Drag & drop the ctfmon shortcut placed in the Desktop to the Startup folder.
     
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Hi KreelaM, we have received your response over e-mail, as quoted below:
    ----------------------------------
    Thank you; I will try that.

    Kreela
    ----------------------------------
    Let us know if you are still facing the issue after following the steps to check and assist you further.
     
    Last edited by a moderator: Jun 3, 2017
  4. steph1

    steph1 Bit Poster

    Messages:
    1
    I have the same problem and tried this - on re-starting I had terrible problems, firstly with a message saying it couldn't load.
    I couldn't start explorer or run as they kept crashing, nor could I access the bottom menu.
    After several restarts I managed to get a semi-stable version and removed the shortcut from the startup folder.
    So I'm back to where I started. Please can you advise.
     
  5. Craig Strickland

    Craig Strickland Bit Poster

    Messages:
    2
    All sorts of problems for me in the past few weeks:

    No keyboard in various parts of Windows 10, ctfmon fixes it.
    Profile corrupt and had to recreate it.
    Windows start button very slow to respond.
    Windows explorer constantly crashing.
     

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