Critical graphical error with windows 11

Discussion in 'Windows Guest OS Discussion' started by AndreP7, Aug 12, 2022.

  1. AndreP7

    AndreP7 Bit Poster

    Messages:
    2
    I tried a trial for parallels 17 and it was working fine. When the trial period ended I bought the license for parallels 18 for Mac and installed it. Since then when I am starting windows 11, the activation stops and it says it will suspend windows 11. Then, a technical data report appears saying a critical graphical error with windows 11 occurred.
    What can I do? I really need this working fast.
     
  2. AndreP7

    AndreP7 Bit Poster

    Messages:
    2
    I have macOS Monterey and MacBook Pro with an apple M1 chip. I have also tried installing again parallels and windows 11 without any success.
     
  3. Asish@Parallels

    Asish@Parallels Staff Member

    Messages:
    163
    Hello @AndreP7, Kindly help us with the 9-digit technical report ID of Virtual Machine by referring to this KB article so that we can instigate the issue.
     
  4. SallyL2

    SallyL2

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    1
    Hi - I have the exact same issue. Was it resolved? Thanks
     
  5. MaxV5

    MaxV5 Bit Poster

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    2
    Hi there, I am having the exact same issue - once I updated to Paralells 18 I have been unable to open Windows 11. I would love some assistance on this matter as I urgently need to access my Windows through Paralells, thanks.
     

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  6. MuratG1

    MuratG1

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    2
    I have been struggling with the same issue with my existing Windows 11 guest on latest parallels version (18) on macOS Monterey host. I even terminated my guest machine and tried to install new one from scratch. Although I am able to install and start other guest OSs, I cannot install Windows images. The installation falls into "Suspending" state directly after few seconds of the installation start and never resumes successfully and raises above graphics error. If you happen to find a solution that would be great if you share. Thanks.
     
  7. MuratG1

    MuratG1

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    2
    I have downgraded the Parallels to Version 17 as a last resort for my case and fortunately this solved the problem.
     
    MaxV5 likes this.
  8. MaxV5

    MaxV5 Bit Poster

    Messages:
    2
    yes this is exactly what I did, seems like the only solution at the moment as Windows doesnt want to work on paralells 18. Simply delete 18 and re-install paralells 17 from their website, runs as per.
     

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