deactivate license to use it on new computer

Discussion in 'Account and Subscription Management' started by SesztakS, Nov 20, 2021.

  1. SesztakS

    SesztakS Bit Poster

    Messages:
    2
    hi,
    when activating parallels on the new computer, there should be a button for "activate parallels on this computer" but there is no such button. It says my license reached activation limit. I am not able to deactivate my license on old computer not activate it on new.. Do i need to buy a new product each time i move to new computer?

    please help
     
  2. RobinS1

    RobinS1 Bit Poster

    Messages:
    5
    Similar problem here...I want to properly deactivate both P12 and W10 permanent licenses to move to a new computer, but can't do or see anything because of activation limit reached msg.
     
    daniely6 likes this.
  3. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    430
    Hello, kindly send your Parallels Desktop license key in private message. Thanks, Parallels Team.
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    430
    Hello, please send your Parallels Desktop license key in private message. Thanks, Parallels Team.
     
  5. SesztakS

    SesztakS Bit Poster

    Messages:
    2
    how to send private message here?
     
  6. RobinS1

    RobinS1 Bit Poster

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    5
    How do I send a private msg?
     
  7. daniely6

    daniely6 Bit Poster

    Messages:
    2
    I have the same problem, how do I send a private msg?
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    430
    Hi @RobinS1 , we have sent you a private message. Kindly check your inbox and help us with your license key there.
     
  9. RobinS1

    RobinS1 Bit Poster

    Messages:
    5
    reply to your email is undeliverable:
    "Your message to forumadmin@parallels.com couldn't be delivered.
    forumadmin wasn't found at parallels.com."
     
  10. RobinS1

    RobinS1 Bit Poster

    Messages:
    5
    Dear DebasmitaM@Parallels,
    All attempts to reply to your message in my Inbox have bounced.
     
  11. AHunter3

    AHunter3 Bit Poster

    Messages:
    35
    Having the same problem. I have Parallels installed on a computer on which I do not wish to use it. I want to free up that license. I don't wnat to activate Parallels on a different computer YET, but I want to know that I absolutely positively will NOT get that damn "license has reached activation limit" message when I *do*. And the only way to ensure that is to deactivate it on the computer I'm not using.
     
  12. GeoffA1

    GeoffA1 Bit Poster

    Messages:
    3
    I Also have the same problem when trying to active Parallels on new computer - very frustrating as I have just been charged for the subscription renewal.
    Has anyone been successful in getting this problem resolved?
     
  13. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    430
    Hi, we have sent you a private message, kindly send your license key over there.
     
  14. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    430
    Hi, please let us know what is the error message you are getting while trying to active your license key.
     
  15. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    430
    Hi, we have sent you another DM. Please try to reply over there.
     
  16. GeoffA1

    GeoffA1 Bit Poster

    Messages:
    3
    This license has reached its activation limit and can no longer be used to activate new product copies.
     
  17. GeoffA1

    GeoffA1 Bit Poster

    Messages:
    3
    This license has reached its activation limit and can no longer be used to activate new product copies.

    Any idea when I can get a solution to this problem? Im running on the trial version even though I have paid the subscription - Only 7 days left on the trial!
     
  18. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    430
    Hi, we have sent you a private message. Kindly help us with your registered email address over there.
     

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