deactivate license to use it on new computer

hello admin et al, i am attempting to activate my license on a new machine (deleted PD on old machine) and I am getting an "unable to perform this operation" error after clicking "activate on new mac"... can someone please assist me in troubleshooting. ty

 

Hi, we have sent you a private message. Please help us with your license key over there.

 

Hi there! I have the same problem. I changed my MacBook yesterday, and I can't use the Parallel Toolbox in this new machine. Please help me.

 

Is there another channel or way to get assistance from you? You don't answer this, don't answer the Messenger. Any email or ticket platform?

 

Hello, we request you to create a support ticket https://kb.parallels.com/6571 to get assisted via email.

 

Great! Thanks!

 

Hello, we are happy to guide you. Please reach us back for any further queries.

 

I am having the same problem. Trying to activate a license on a new MacBook Air. The license was on an old MacBook Pro that I am retiring. Please help.

 

Hello, please let us know exactly what is the error message you are getting.