deactivate license to use it on new computer

Discussion in 'Account and Subscription Management' started by SesztakS, Nov 20, 2021.

  1. RogerV3

    RogerV3 Bit poster

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    Is there another channel or way to get assistance from you? You don't answer this, don't answer the Messenger. Any email or ticket platform?
     
  2. DebasmitaM

    DebasmitaM Forum Maven

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    Hello, we request you to create a support ticket https://kb.parallels.com/6571 to get assisted via email.
     
  3. RogerV3

    RogerV3 Bit poster

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    Great! Thanks!
     
  4. DebasmitaM

    DebasmitaM Forum Maven

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    1,142
    Hello, we are happy to guide you. Please reach us back for any further queries.
     
  5. JoeE1

    JoeE1 Bit poster

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    I am having the same problem. Trying to activate a license on a new MacBook Air. The license was on an old MacBook Pro that I am retiring. Please help.
     
  6. DebasmitaM

    DebasmitaM Forum Maven

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    Hello, please let us know exactly what is the error message you are getting.
     
  7. DongH1

    DongH1 Bit poster

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    Hello, please send me a private message. I am also getting an "unable to perform this operation" error after clicking "activate on new Mac"

     
  8. TaeK1

    TaeK1 Bit poster

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    Hello, I am having a similar license issue.

    I am attempting to install and activate parallels desktop 19 on my new Mac. Based on KB 123461, there should be a button called Activate on this Mac but there is no button displayed. It displays my license has reached activation limit when I enter my product key. I am not able to deactivate my license on the old Mac and activate parallels with my current license on my new Mac. I do not want to buy a new Parallels Desktop 19 license since I should be able to use my existing active license. I also no longer have my old Mac. How can I get this license issue resolved on my new Mac?
     
  9. Trishna Oobeyram

    Trishna Oobeyram Staff Member

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    Hello @TaeK1
    Kindly check your personal message.
    Regards,
     
  10. TaeK1

    TaeK1 Bit poster

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    Hello Trishna,

    Thank you for getting back to me. My order reference number is 422677840. If you need my product/license key, can you provide the email I should send it so I do not post it in the forum thread?

    Regards.
     
  11. TaeK1

    TaeK1 Bit poster

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    @Trishna Oobeyram - I was able to get my activation limit for my license key reset. Thank you for your help!
     
  12. LeonardoP4

    LeonardoP4 Bit poster

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    Same problem here
     
  13. VladimirB9

    VladimirB9 Bit poster

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    Hello, is anyone from Parallels here? I need to move my Parallels Desktop for Mac Standard 18 to another Mac. When I tried to "activate" it from my existing licence, I'm getting a message that I need to upgrade to PRO first. But why? I don't want to upgrade. I just want the standard version.
    And I can't find the way to deactivate my other active licence. It's complicated and your support doesn't answer :(
    By the way, as you can see, there is a mix-up: one screenshot shows that I have 2 licences for Parallels Desktop 18 and the second shows that I have a V18 and a V12, which is true. Anyway, both are activated. I need to deactivate both and upgrade the V12 to the new version if it's possible. But nobody would send me the offer when I asked for it.
    Could someone please help me?
    Thank you!

    Snímka obrazovky 2023-12-11 o 19.06.32.png
    Snímka obrazovky 2023-12-11 o 18.58.43.png Snímka obrazovky 2023-12-11 o 18.59.17.png
     

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  14. Avinash Bundhoo

    Avinash Bundhoo Staff Member

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    395
    Hello,

    Thank you for your feedback.

    Do not click on upgrade to Pro.

    Only select the license key and click on Activate.

    Thanks
     
  15. VladimirB9

    VladimirB9 Bit poster

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    Only select the license key and click on Activate.

    Thanks[/QUOTE
     

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