Deactivation of old unused Toolbox license

Discussion in 'Parallels Toolbox for Mac' started by StefanW23, Feb 9, 2022.

  1. StefanW23

    StefanW23 Bit Poster

    Messages:
    2
    How could I deactivate an old (once used but currently unused) toolbox license?
    I like to use an old Parallels 12 on an old macbook. The parallels12 license is now active (was deactived before) but the toolbox license is listed as activ and I could not activate the tollbox.
    @ParallelsSupport: How could I deactivate this license so that I could activate it again? Any help?
    Thx
     
  2. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    440
    Hello Stefan, Please replay in a personal message with the Parallels Desktop account details.
     
  3. Joao Guilherme

    Joao Guilherme Bit Poster

    Messages:
    3
    remove old license, or unistall Toolbox and reinstall Toolbox with new license.
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hi, we appreciate your response.
     
  5. StefanW23

    StefanW23 Bit Poster

    Messages:
    2
    Great idea, if you have access to to previous installation, which I haven't got anymore :-O
    Other Ideas?
    So please @parallels: just set all my licenses to inactive :)) - Wonder why I could not do it with my paralles account by myself.
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, kindly explain the issue you are facing inside your Parallels account so that we can understand better and help you out.
     

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