Hi, I had installed an app for converting DVDs to MP4s but when I try to run it, I get the following error: QUOTE Your Display Adapter drive is not installed correctly The current driver is: 'Parallels Video Driver' Please reinstall a correct and latest driver for your Display Adapter, then try again. UNQUOTE Can you help? Thanks
Hello Conrad Stevenson, Please follow these steps after turning off the Anti- Virus and Windows firewall. 1) Start the Windows OS > Go to Control Panel > Go to Add or remove program > Remove Parallels tools completely. 2) Restart the Windows. 3) Open Finder > Mac HD > Library > Parallels > Tools > prl_tools_win.iso > Copy the " Setup.EXE " to a USB Flash drive. 4) Open Windows Operating System > go to My Computer > USB Flash drive > Double click on the " Setup.EXE " and allow it to install. 5) After the complete installation of Parallels tools. 6) Please verify if you get this message " Parallels Tools has been install successfully ". Please email us the status of the issue.
