Disrespect of customer, very poor services

Discussion in 'General Questions' started by remotecontroller, Mar 18, 2020.

  1. remotecontroller

    remotecontroller Bit Poster

    Messages:
    32
    Hi, back in December, I asked Parallels questions about upgrading from my previously owned license. The agent responded once in awhile and did not get my questions resolved. I asked another agent again this month. Again, I am being ignored. How do you expect me to pay again to buy your product?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Sorry for the inconvenience. And we're sorry you're not happy with support service.
    Could you share more details with us here please?
     
  3. MichaelJ30

    MichaelJ30 Bit Poster

    Messages:
    12
    Some times it happens.
     
  4. PostpitU

    PostpitU

    Messages:
    1
    Hardlyever this kind of issues come.
     
  5. CharlesEBrown

    CharlesEBrown Bit Poster

    Messages:
    2
    Parallels technical support is now next to non-existent. I have waited two days for an email response and, in desperation, I posted the question on their Facebook page. Once again, no response. I suspect they are starting to go down the tubes.
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we are sorry for the any inconvenience caused. We've checked our system and unfortunately haven't found any ticket associated with your email.
    Please share with us the detailed issue description, we will be happy to help!
    Looking forward to your reply.
     

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