Does Acronis support this product?

Does Parallels support this product?

Five days without a response to a valid Customer Service inquiry about the products that were advertised with the upgrade?

Does Parallels support this product in any way ? I think they have a valid requirement to provide at least basic customer service to ensure they actually ship the products they promise.

I'm not very happy with Parallels 5 so far. It takes longer to get Windows XP running on my Mac desktop than it does to reboot into XP with Boot Camp.

Edit: Sorry about accusing Acronis of making this product. Acronis, of course, makes quality products that work properly and provides quality support for their products. Sorry Acronis!