Don't have sound in XP.

Discussion in 'Installation and Configuration' started by Divi, Nov 18, 2008.

  1. Divi

    Divi

    Messages:
    10
    Hi,
    I installed windows xp on parallels 4.0 (that I just bought days ago) and I have no sound.
    I tried using the system->device manager and left clicking for "scan for hardware changes" or whatever. I do have a yellow question mark called "multimedia audio controller" but it can't find a driver for it and the "scan for.." doesn't do any good either.
    I also tried installing drivers through "Add Hardware", no good.
    In control panel -> sounds and audio devices, it says "no audio device".

    I would really love some help.

    btw, in the parallels menu - I tried setting the sound to "Null" (it said that it helped in some forums) - again, doesn't help.
     
  2. STim

    STim Super Moderator

    Messages:
    942
    That's weird. The workaround to search for hardware applies to upgraders, while you're on fresh installation.

    Can you please browse to Help->Report a problem menu, send the report and post report # here? The report contains a lot of useful information about your VM configuration and some logs.
     
  3. Divi

    Divi

    Messages:
    10
    My Id number (of the report file): 13548
     
  4. STim

    STim Super Moderator

    Messages:
    942
    Something is wrong with your sound device configuration on VM side

    1. Shut down your VM.
    2. Go to Virtual Machine->Configure menu
    3. Browse to Sound tab.
    4. Set up like on the picture attached.
    5. Start the VM.

    Will Windows detect any changes in hardware?
     

    Attached Files:

    Last edited: Nov 18, 2008
  5. Divi

    Divi

    Messages:
    10
    still not working, sorry.
    and I tried this one before already.
    isn't there a driver I can download for windows that will work?
     
  6. jweisbin

    jweisbin

    Messages:
    10
    I also don't have any sound, with a Windows XP image imported from Parallels 3 into P4. It cannot find a suitable Multimedia driver. You mentioned a "workaround" - where can I find that?
     
  7. Divi

    Divi

    Messages:
    10
    Anyone there?
    it's quite urgent.
     
  8. Clocknova

    Clocknova

    Messages:
    9
    I'm having a similar problem. I did manage to find drivers that will install and work, but the sound that is produced is stutters horribly. No solution as of yet.
     
  9. Divi

    Divi

    Messages:
    10
    I still don't understand why the Parallels support team didn't respond to this.
    this problem needs to be fixed fast.
     
  10. John@Parallels

    John@Parallels

    Messages:
    6,343
  11. jweisbin

    jweisbin

    Messages:
    10
    I installed the upgrade to 3540, then re-imported the Parallels 3.0 image, still no sound. "Multimedia driver" can't be found.
     
  12. estrelnikov

    estrelnikov Parallels Support

    Messages:
    287
    I have created a ticket for you in our Request Tracker, its number is 627959.

    Go to the following web-site:

    https://support.parallels.com/

    - click "Get access to Parallels RT"; afterwards, you'll be prompted to enter your registered email address and number of any of your support ticket and follow the on-screen instruction; enter the number of your ticket into the "search" field and you will be able to view the whole ticket history.
     
  13. jweisbin

    jweisbin

    Messages:
    10
    Still no sound after following all of their instructions - mounted the parallels tools iso and the windows disk, seached both locations for the driver.

    Perhaps someone can say WHAT driver we are looking for? In other words, what audio hardware is Parallels emulating? That would be helpful/
     
  14. John@Parallels

    John@Parallels

    Messages:
    6,343
    Intel 82801 BA/BAM AC97
     
  15. jweisbin

    jweisbin

    Messages:
    10
    Parallels sent me this:
    I ran the AC'97 installer and sound worked on reboot.
     
  16. modronmarch

    modronmarch

    Messages:
    61
    Generally, any problems with sound may be caused by Parallels Tools drivers failing to install properly. Here's what you need to do to re-install them:

    -start your Virtual Machine, go to Start => Control Panel => Programs and features. Locate the Parallels Tools entry and uninstall it;

    -shut down your VM, go to the Configuration Editor (Virtual Machine => Configure);

    -go to CD/DVD-ROM 1. select the 'use image file' radiobutton. click 'Choose'. go to /Library/Parallels/Tools and open the 'prl-tools-win.iso' file. click 'Ok'. start your Virtual Machine;

    -wait for Windows to boot completely. cancel any 'found new hardware' menus that pop up. go to Start => My Computer, right-click on the cd-rom icon (it should display the Parallels Tools logo) and select Autorun.
     
  17. Divi

    Divi

    Messages:
    10
    I'm really sorry but it's still not working. tried reinstalling Parallels tools - not working, tried installing ac97 driver - only thing I get is noise coming out of my speakers instead of anything that's supposed to be played.
    I would love if you could open the request tracker thing for me as well.
    and any other offers will do.
    It's really urgent! I'm tied to my home PC (instead of my macbook) because of this.
     
  18. John@Parallels

    John@Parallels

    Messages:
    6,343
    Remove sound device from device manager, remove any custom sound driver from VM, stop virtual Machine shut down Mac, start it, add sound device back, and start Virtual Machine.
    Do not start any application on Mac meanwhile
     
  19. Divi

    Divi

    Messages:
    10
    did what you said, it recognized the ac97 on its own, installed it, there's sound coming out of the speakers, but it's noise. it's like they took the sound that's supposed to get out and replaced it with this awful chopped noise.
    I think there's something wrong in parallels now, dont think its a windows problem any more. it's like he can't translate the sound correctly or something. and btw, the sound coming out when I use osx - itunes and stuff is fine.
     
  20. John@Parallels

    John@Parallels

    Messages:
    6,343
    Please submit report from Parallels Desktop - Help menu -selecting Report a Problem, and post here report ID
     

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