Failed to install Parallels Shared Folders Drivers

Discussion in 'Installation and Configuration' started by robthebruce, Nov 11, 2008.

  1. robthebruce

    robthebruce

    Messages:
    3
    Hi,

    I am unable to install parallels tools. Every time I try I get an error message "Failed to install Parallels Shared Folders Driver" and then the installation quits. I reported this as an error # 10227.

    Any help would be appreciated.


    Rob
     
  2. Elric

    Elric Parallels Developers

    Messages:
    1,718
    Sorry for the inconvenience,
    Could you please compress and attach here the c:\windows\temp\parallels-tools-setup.log file?
    This file contains log of the tools installation and we can find what is wrong.
     
  3. bkbiggs

    bkbiggs

    Messages:
    3
    Same issue...

    The installation/upgrade of 4.0 didn't go real smoothly, I had to "manually" continue the upgrade for some reason. Now when I link to the tools iso file, the parallels tools installation fails with the same error, failing to install the parallels tools folder driver.

    I logged in under my local Administrator account on windows XP, because when I looked at the log file, it's indicating a failure (error 1602) for what looks like an access error.
     

    Attached Files:

  4. dawa

    dawa

    Messages:
    2
    Same issue here.
     
  5. robthebruce

    robthebruce

    Messages:
    3
    Here is the compressed log file
     

    Attached Files:

  6. bkbiggs

    bkbiggs

    Messages:
    3
    I've entered a ticket for my case also... its #613415.

    Thanks!
     
  7. Elric

    Elric Parallels Developers

    Messages:
    1,718
    Your problem could resolve. Could you please create a ticket and inform me (for example via private message) about ticket number? Or just send me your email-address via private message and I will create a ticket myself.
     
  8. robthebruce

    robthebruce

    Messages:
    3
    I created a ticket:

    Parallels #613470
     
  9. Elric

    Elric Parallels Developers

    Messages:
    1,718
    Could you please create a support ticket and inform me about ticket number?
    I also need files to be attached to the ticket-email:

    c:\windows\temp\parallels-tools-setup.log
    c:\windows\setupapi.log
    and if you are running Vista the c:\windows\inf\setupapi.app.log
     
  10. bkbiggs

    bkbiggs

    Messages:
    3
    Is there anything we can be trying in the mean time?
     
  11. Elric

    Elric Parallels Developers

    Messages:
    1,718
    I hope that we will send some solution in 4 hours.. No, there is no simple actione that could help..
     
  12. bi11

    bi11

    Messages:
    112
    All I have to say is that the beta testers you use in the field are useless, maybe you need new ones.
     
  13. dawa

    dawa

    Messages:
    2
    Ticket #614235 created
     
  14. mglish

    mglish

    Messages:
    18
    Same problem here... I had Parallels Tools installed and could access the OS X file system. But my mouse pointer wouldn't seemlessly move from the virtual machine to the Mac. I knew there was one Parallels Tool that could fix that, but I couldn't find any Parallels Tools icons. So I uninstalled Parallels Tools via Control Panel and tried to install them again. The install looks like it's going along smoothly until I hit this error message. I tried quitting Parallels and starting it again and even reinstalled it. Nothing works.
     
  15. ATXP

    ATXP

    Messages:
    66
    Having the same problem too. No control panels.
     
  16. Elric

    Elric Parallels Developers

    Messages:
    1,718
    mglish, please create a support ticket... unfortunately I can't help with mouse, but someone other will do.

    But just a wild guesses:
    could you please provide screenshot of "Right Click on My computer -> Manager -> Device Manager -> Mice and other pointing devices"

    ATXP, not quite understand the problem, could you please make a screenshot?
     

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