Freezing issue when running macOS VM on Parallels

Discussion in 'macOS Virtual Machine' started by ToryF, Aug 24, 2023.

  1. ToryF

    ToryF Bit poster

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    Every other thing seems to work fine except sometimes the macOS VM freezes for a few seconds before working. The most noticeable moment is during mouse scrolling.
    The guest VM freezes and unfreezees itself after some seconds.
    Any workaround on this will be appreciated.

    Issue on M1 machine
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

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    265
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     
  3. ToryF

    ToryF Bit poster

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    Technical report 433906410 has been sent to Parallels.
     
  4. ToryF

    ToryF Bit poster

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    I have to remake new report with a video
    Technical report 433953510 has been sent to Parallels.
     
  5. NiallN

    NiallN Bit poster

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    Hello,

    Same issue here. It has been happening for a very long time, but recently seems to have gotten worse.
    For me, it used to be that the VM would freeze for a while when attempting to scroll with the mouse or when popup notifications were displayed. Occasionally the machine would hang indefinitely. Lately, that has been happening more often, forcing me to either Quit or sometimes Force Quit the VM.
    Interestingly, the issue only manifests when scrolling with the mouse (trackpad, I'm using a MacBook Pro) but if I grab the scrollbar instead and move it manually the VM does not hang.
    When the machine is hung, it will typically be using 2 or 3 CPU cores at 100%, suggesting some kind of spin.
    Also, along with this issue, I have found then when installing or updating Parallels Guest Tools it will hang indefinitely at 100%.

    I have submitted a technical report for the last instance of a crash after I had to Quit the VM because it was frozen, the ID is 433957663.

    Any help is much appreciated.
    As with OP, I am on an M1 Mac. Specifically, Apple M1 Max, MacBook Pro 16-inch 2021. Running the latest macOS build: 13.5.1 (22G90)
     
  6. ToryF

    ToryF Bit poster

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    Am using the same type of Mac config with you and the mouse is Apple Magic Mouse
     
  7. JayS13

    JayS13 Bit poster

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    Exact same issues... on my '23 MBP / M2 Max / macOS build 13.5.1 (22G90), with both onboard trackpad and external Apple trackpad (Bluetooth connected). Hopefully this is sorted quickly; the issue is rendering the vm useless.
     
  8. AshishR

    AshishR Bit poster

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    Any update on this ? Facing the same issue
     
  9. PatrickH29

    PatrickH29 Bit poster

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    Hely,
    my Macbook Pro with a M2 Max and macOS 13.5.2 shows the same issues when running Mac Based VMs.
    Patrick
     
  10. winkydink

    winkydink Bit poster

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    The network performance of a MacOS VM on my M1 Macbook Air is essentially unusable. It works for 1-2 minutes and then hangs for 30-60 seconds.

    Does Parallels even have a QA department? There's no way this should have been missed in testing.
     
  11. MartinB35

    MartinB35 Bit poster

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    Since upgrading to 19 on an M2 Air, freezing makes this product unusable. The support and QA from Parallels on this is directionally proportional to how fast their website and forum load and inversely proportional to their price increases: below zero.
     
  12. AnthonyD14

    AnthonyD14 Bit poster

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    1
    Same problem here since Parallels 19. This product is basically unusable right now for work. It freezes multiple times and freezing times go from 5s to 3m.

    Laptop: M2
     
  13. NiallN

    NiallN Bit poster

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    I upgraded both my host machine and my VM to macOS 14.0 Sonoma today and that has resolved the freezing issue when scrolling. The scrolling can be a bit choppy still, but no freezes any more.
    Given that, I can only guess that this is caused by a bug in Apples VirtulizationFramework and not Parallels itself.
     
  14. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

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    Hello @ToryF ,
    Please note, we have created a case to further investigate the issue that you are facing with reference 43****7.
    We have requested some additional information for further investigation through your email.
    Thank you.
     
  15. ClaudioR2

    ClaudioR2 Bit poster

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    Hi. I'm using parallels for Mac Pro Ver 19.1.0 (54729) with a Windows 7 VM. After upgrading to Sonoma 14.1, the VM does not work or works extremely slow. It freezes all time.
    Any help??

    Thanks!!
     
  16. PatrickH29

    PatrickH29 Bit poster

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    Hi,
    I'm absolutely shocked by Parallels. There is literally no progress on this topic. This problem exist for months and no updates.
    How can such a major issue not been solved in time. The Parallels software is unusable for me.
    I've only chosen to switch to Parallels as they're officially support Windows 11 on Mac ARM and they're recommended my Microsoft.
    The update and release cycle of Parallels is crazy: Only one minor and one patch version after the release of version 19 in August 2023: https://kb.parallels.com/en/129860
    Is there anything we can do to speedup the progress to solve the issue?
    Thanks
    Patrick
     
  17. PatrickH29

    PatrickH29 Bit poster

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    3
  18. FrancescoC8

    FrancescoC8 Bit poster

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    Hi, I have the exact same issue with Mac OS VMs on my M1 Ultra. I rely on this for my daily work and it has become UNUSABLE.
    Please provide an update on this ASAP. it is negatively affecting my work.
    Thanks
     
  19. Wiktorl

    Wiktorl

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    Hi, I have similar problem. MacBook Pro Apple M1 Pro, Mac OS X Sonoma 14.3.1, guest Windows 11. When I run Parallels Desktop Mac freezes randomly (every few minutes) for few seconds- mouse cursor change into waiting. When I write on keyboard and have some key pressed when it happens the key is repeated several dozens times.
     
    ParallelsU842 likes this.
  20. FrancescoC8

    FrancescoC8 Bit poster

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    Has anyone solved it? I opened a ticket citing this very discussion and they are asking me if it freezes during BOOT o afterwards... haven't even READ IT. :(
     

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