game app shows only black screen

Discussion in 'General Questions' started by JillO1, Aug 24, 2019.

  1. JillO1

    JillO1 Bit Poster

    Messages:
    1
    I play a game called secondlife. When I open the app I either get a red screen or black. I'm on the mojave macos with parallels 15, windows 10.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,969
    Hi did you get any error message? Could you also collect the tech report right after the issue reproduced please and post the report's ID here?
     
  3. emilyj2

    emilyj2 Bit Poster

    Messages:
    1
    Try to turn off the ad blocker extension and refresh the page. Although, you get the same error then clear your browser cache, data.
     
  4. LorieSew

    LorieSew Bit Poster

    Messages:
    1
    Did you come up with an idea? I'm curious about it.
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,969
    Guys, if you have the same issue please provide us with the screenshot of the error message (if any) and collect the tech report data once the issue reoccurs.
    Looking forward to your reply.
     

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