Can anyone PLEASE help me ... PLEASE ... PLEASE ... I have a MacBook Pro 2.16Ghz and have been trying to load my Garmin GPS software "Mapsource Trip and Waypoint Manager" (PC software) onto it using this latest Parallels Desktop 3.0 for Mac. Part way through the Installshield Wizard, I receive a message that: "Setup has detected an Existing MapSource installation. All Mapsource products share the same application environment. Your existing MapSource installation will be modified to incorporate this product. You may switch between products by selecting them from the Product Selection Box on the MapSource toolbar." OK. Then, as the Wizard prepares to install, I receive the following error message: ! "Same version of detailed maps already installed. Setup will now exit." OK When I click on the Mapsource icon on the Parallels desktop, I get an error message: X "There is a problem with the MapSource registry. Please re-install MapSource and start it again." OK I have tried removing all Garmin and MapSource software using the Add or Remove Programs to 'clear' the Parallels environment of any "already installed" MapSource bits and pieces, but still I get the same messages eveytime I try and re-instal the software from the CD. Last week, I successfully got this same MapSource software to run on my friends G4 Mac using "Virtual PC" (up till then, I had only ever used it on my PC) - but there seems to be a glitch with Parallels and Garmin's MapSource ... ? I noticed that users on this forum have successfully loaded Trip & Waypoint Manager, so hopefully someone can help me (the Parallels Support Team told me to get the answer from the forum ... ?!) Can anyone PLEASE suggest what I could try so that I can run this software ?
SOLUTION FROM GARMIN: 1. Go to the start menu in windows 2. Select the settings and then select the control panel. 3. In the control panel double click on the icon for ADD/REMOVE PROGRAMS. 4. Select MapSource in the uninstall window. The software will ask to if you wish to uninstall all the components, answer YES to this option. 5. Next go to my computer and open the "c" drive, there you will see a Garmin folder delete it. 6. Next go to Start and click on Run, type in %temp% and click ok, this will bring you to your temp files, go to edit and click on select all, then go to file and click on delete, once the files start being deleted, there may be some that will give you an option to select yes or no, select no you don't want to delete it, some may simply say that the file can not be deleted that is ok because those are needed files, once you click on ok in that pop up the process will stop, you can start it again by clicking on the file second in the list and then by holding down the shift key and scrolling to the end of the list click on the last file, this will select all the files accept the first one that stopped the process. Keep repeating these steps until the temp files have been cleaned out accept the ones that need to stay. 7. Select the Start key to the run option. In the run window type in < regedit > and enter. In the registry editor, you need to be very careful and please follow these steps precisely. a. Select the (+) next to the folder stating HKEY_CURRENT_USER b. In this view select the (+) next to SOFTWARE, when you click on this it will open your registry further. c. In the SOFTWARE view you will see a series of folders, one will be GARMIN. Highlight the word GARMIN and press the delete key. It will ask for confirmation of deletion. Make sure that the word GARMIN is the only key highlighted. Press on the (-) signs to contract the expansion. d. Repeat the same process for HKEY_LOCAL_MACHINE. It may not be in this registry. 8. Shut down your system as normal and then let the system set for about 30 seconds and then start up your computer. 9. Before re-installing the software please disable or turn off any security programs; i.e. Norton, McAfee, Spyware, and or Zone Alarm. 10. Reinstall the software. It will ask for the destination folder, if the setting is the C:\Program Files and so forth, click on the browse option and type in a different destination folder. C:\Garmin. This folder will not exist, but the option to create it will follow. Select OK. 11. Reboot after finishing your installation allowing the software to rest in the destination folder. 12. After you reinstall, I recommend that you upgrade your operating software to the latest version of the MapSource operating system, i.e. update Mapsource or the nroute program to the latest version from our web site, by going to updates and downloads, then click on mapping programs, and click on the option needed. MAPSOURCE: http://www.garmin.com/support/download_details.jsp?id=209
