Godex thermal printer driver installation issues

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by Marcelo5, Jul 25, 2023.

  1. Marcelo5

    Marcelo5 Bit poster

    Messages:
    1
    Hello
    I have a Godex BPX320 printer, I had it stalled when using bootcamp. But now on M1 chip I am using the VM.
    When I try to add the printer I can see it connect to the USB, but even manually I can't install the driver. Using the Driver Wizard it starts, run about 60-70% and stops for a while, then it says "som components are I use, should restart", when it restarts the driver wizard comes back and open about some more minutes then prompts an Error message.
    Does anyone have any ideia to help me ?
     

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    Marcelo5, Jul 25, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    614
    Hello,
    The Apple M1 chip has an ARM architecture (unlike the x86/x64 architecture typical of classic desktop processors). And in a virtual machine on a Mac with an M1 chip, it is currently possible to run only Window ARM -- the Windows version for processors with ARM architecture (for example, it is used on devices with mobile chips like Microsoft Surface Pro X). And indeed, despite the built-in compatibility layer that allows you to run x86/x64 applications on Windows ARM, some applications, or drivers (in your case it's Godex BPX320 printer driver) do not work.
    We suggest you contact Godex BPX320 printer application developers and ask whether they fully support ARM Windows 11.
    Thank you!!
     
    Pramesh Boodadoo, Jul 25, 2023
    #2

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