Got error "Failed to merge video and audio parts" when I stop screen recording

Discussion in 'Parallels Toolbox for Windows' started by ParallelsU1003, Sep 20, 2022.

  1. ParallelsU1003

    ParallelsU1003 Bit Poster

    Messages:
    1
    When I stopped the screen recording, got the error "Failed to merge video and audio parts" very often, and then the only got 2 audio mp4 and 1 video mp4 files, those files can't be opened (video maybe opened somtimes, but no sound). I'm using Win 10 professional(21H2). This error happens 8 times on every 10 times trials. This issue also happened for active window recording.

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    Attached Files:

    Nicholas1 likes this.
  2. Michelle Bartolo

    Michelle Bartolo Parallels Team

    Messages:
    12
    Hi,
    Sorry to hear that you are having trouble sometimes when recording the screen. We will try our best to help you. Could you kindly send us a report so we can investigate your issue further?
    You can send us a technical report as described at https://kb.parallels.com/124107 , then send the generated 9-digit ID to us in your reply.

    Thank you for your patience
     
  3. ColinH12

    ColinH12 Bit Poster

    Messages:
    1
    Hello,
    I have the same problem.
    The report ID is: 409403151
    Thanks,
    Colin Hensley
     
  4. Michelle Bartolo

    Michelle Bartolo Parallels Team

    Messages:
    12
    Thank you Colin for your reply. Is your issue with 'Download video' tool or recording screen?

    Our development team is working to resolve your issue. Your report will help us in our investigation.
     
  5. NileshH

    NileshH Bit Poster

    Messages:
    1
    Same issue I'm also facing.
    When fix will be provide by development team
     
  6. ParallelsU1035

    ParallelsU1035 Bit Poster

    Messages:
    5
    Hi experiencing same issue
    Please advise if fix is available
     
  7. ParallelsU1035

    ParallelsU1035 Bit Poster

    Messages:
    5
    Screen recording area or any of the recording options
     

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