Graphics Issue shutting down program Parallels 13

Discussion in 'General Questions' started by Cinemagic, Oct 10, 2017.

  1. Cinemagic

    Cinemagic Junior Member

    Messages:
    11
    System: iMac 27" Mac OS X High Sierra 10.13.1 (latest updates)
    Parallels 13 (latest updates).
    Windows 10 VM (latest updates)
    I have one CAD program (CEREC SW 4.5.1) that will shut down when ever the Graphic interface loads. I can get it to start when I select Windows 7 compatibility, but when I load a job, it stops and closes the program. The SW manufacturer has gotten it to work on a laptop by disabling IntelOpenCL. My computer uses AMD Radeon, not Intel for the graphics adapter.
    My display settings in Windows are compatible with the program. By Parallels settings are: 1GB (recommended), Scaled, DirectX 10 with Vertical Synchronization. I have tied DirectX 9, and no acceleration both with and without Vertical Sync. Before I changed to Windows 7 compatibility, the program would only load the interface with No acceleration selected.
    In the Windows display manager, Parallels WDDM is there and is working properly. I have not tried to disable Parallels WDDM. This behavior is the same whether in Windows Full Screen, a Windows window, or coherence mode.
    This program worked fine with Parallels 11 and Parallels 12.
    This seems to be a Parallels issue. Any ideas / comments?
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,257
    Hi @Cinemagic , please clear all the temp file on your Windows virtual machine and then try Actions > Reinstall Parallels Tools and check if that works.
     
  3. Cinemagic

    Cinemagic Junior Member

    Messages:
    11
    I did clear all temp files on the VM. I installed the Parallels Update (out today) and re-installed Parallels Tools. That didn't do the trick. I still get the crash when the graphics loads.
     

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