Hello everyone, can I ask about

Discussion in 'General Questions' started by PuckettRobinson675, May 31, 2023.

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  1. PuckettRobinson675

    PuckettRobinson675 Bit poster

    Messages:
    1
    Hello everyone, can I ask about error after uninstalling parallel 4 to install parallel 6. Even though I followed the instructions to remove all components of version 4, I got the same situation as shown.
    If you click OK, the virtual machine will exit.
    In case of following the recommendation of restarting the OS, it does not work. Uninstall and reinstall it, it can only be used once, next time it will happen again.
     
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  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    287
    Hello!

    In order to proceed with further investigation, kindly provide us with the below information:

    1. Reproduce the issue.
    2. Take screenshots of the errors.
    3. Send us a detailed explanation with the screenshots attached in reply.
    4. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.

    Thank you!
     
    Mr Santo Babu likes this.
  3. DavinaM

    DavinaM Bit poster

    Messages:
    8
    I am sorry to hear that you are getting the error after uninstalling Parallel 4 and trying to install Parallel 6. But since I'm a health expert, I can't provide technical support or help troubleshoot specific software issues. However, I do know some general suggestions that may help you solve this problem.
    1. Restart your computer
    2. Double-check the uninstallation
    3. Contact Parallels Support
     
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