Help. License paid but not registered and ZERO support from Parallels

Discussion in 'Account and Subscription Management' started by Gary_Jay, Aug 5, 2022 at 3:07 PM.

  1. Gary_Jay

    Gary_Jay Bit Poster

    Messages:
    2
    I recently renewed my Access license for two years. It did NOT register to my account. Although I have a receipt from CleverBridge saying it did. I am trying to get ANY support from Parallels but so far NOTHING! I have tried via Facebook, no reply waiting hours. I've tried via Twitter, no reply to my request for help for over an hour so far. I can't use chat because they THINK I don't have a license (they think it is expired.) Product may be good, but terrible customer service! Any suggestions on getting support for my renewal.
     
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we are sorry to hear that. Please help us with your Cleverbridge reference number.
     

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