How can I deactivate my Parallels Desktop 10 license

Discussion in 'General Questions' started by AleksandrV, Apr 29, 2017.

  1. AndrewP17

    AndrewP17 Bit Poster

    Messages:
    1
    Same as others here, I can't deactivate my license from my old Mac and need to get this working on my new Mac.
     
  2. NunoP

    NunoP Bit Poster

    Messages:
    3
    Same issue as everyone else since 2017. Come on guys it's been almost three years and you're still moving licenses manually. I have an urgency to use parallels desktop and I can't. Yes I tried everything in this thread. Also the My Account portal is not working, it keeps reloading and console shows json errors.
     
  3. Nemensi

    Nemensi Kilo Poster

    Messages:
    61
    @Maria@Parallels: Same for me (KYCXXX-XXXXXX-XXXXXX-XXXXXX-XXX4G4). Could you please help?
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
  5. crownc

    crownc Bit Poster

    Messages:
    2
    Hi,
    I need help...same problem as the others I've read in this thread.
    there isn't any sign out button like what your websites says to deactivate parallels 10 from my old macbook. I want to install it on my new macbook please help to reset it..

    thank you
     
  6. BrianS19

    BrianS19

    Messages:
    1
    I also need to deactivate Parallels Desktop 10 to move it to a new mac
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we've reset your key, please check the issue, and also please note that Parallels Desktop 10 isn't compatible with macOS Catalina
     
  8. NunoP

    NunoP Bit Poster

    Messages:
    3
  9. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    It seems you have already contacted us through Facebook. Please share the activation key you were using on the old Mac in the Facebook conversation to help you with a reset.
     
  10. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  11. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  12. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
    Nemensi likes this.
  13. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    You can only find the signout option in Parallels Desktop 11 and newer versions. We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  14. NunoP

    NunoP Bit Poster

    Messages:
    3
    Worked, thanks.

     
  15. ssls6454

    ssls6454 Bit Poster

    Messages:
    9
    I'm having the same issue on my Parallels 10. Old Mac is shut down and the new Mac says I've reached the max number of activations. I guess I can't figure out a way to deactivate so I can activate on the new Mac.
     
  16. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hey, we've reset your key please check the issue and let us know how does it work
     
  17. ssls6454

    ssls6454 Bit Poster

    Messages:
    9
    Thank you, it's working now on my new Mac.
     
  18. yevgeni

    yevgeni Bit Poster

    Messages:
    2
    Same as others here, I can't deactivate my license from my old Mac and need to get this working on my new Mac.
     
  19. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we've changed your key's internal settings, please check the issue.
     
  20. yevgeni

    yevgeni Bit Poster

    Messages:
    2
    Worked, Thanks.
     
    Maria@Parallels likes this.

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