How do I cancel my account?

Hi,

I need to cancel my account. I am unable to see my subscription in my account. I cannot turn off auto renew.

 

Hi, in order to turn off auto-renewal please check this KB article.
And also if you need to delete your Parallels account please check this out and let us know if you have any additional questions.

 

I need to cancel my account as well. I tried the trial version and it was up for renewal today. I do not wish to renew. It does not suit my needs. Yet I think I've already been charged for a year's subscription. Please refund and cancel all renewals. Thank you

 

Hello, please provide us with your purchase order number, we will check it and initiate a refund.

 

My Order ID shows as MTJW4D7Y25

 

Where did you purchase Parallels Desktop? from the official website?

 

Yes. My login is mi*******@gmail.com

 

I've checked your email and found only Parallels Desktop Lite subscription. Please check this KB article for more info about Parallels Desktop lite refund

 

I just registered for Parallels trial subscription but before activating I'd like to cancel the trial. I have removed Parallels from my apps. How do I cancel the trial. It's not going to work for me.

 

May I know which Parallels Desktop trial you are using? is it downloaded from the Parallels online store or from the Apple App store? Thanks.

 

I uploaded from Parallells website.

 

Thank you for confirming it. After the 14-days trial, you will not be charged for it. If it is downloaded from the Apple App store, which is a lite edition, you will be required to follow the steps as suggested here. Thanks.

 

Hello, I am needing to cancel my subscription, as well as possibly get a refund on the automatic renewal that just recently happened for my account. I initially got Parallels for my company but ended up never using it so I completely forgot to cancel from the start. I appreciate your time.

 

Hello, please help us with your purchased reference number.

 

Hi, I write there since you won't answer me by facebook/twitter:
could you please cancel my subscription, and give me refund. Because I didn't know you take directly 1 year not 1 month to my credit card.
Here is the ID:
344147654
invoice number: 344147654

 

Hello, we have initiated the refund on 8/7/2022. The amount will reflect on your account within five to seven business days.

 

Hello,

Where would I find the "purchased reference number"? I am trying to do a refund/cancel since I never ended up using the software.

Thanks a bunch

 

Hello @KarstenH6 , you can find your purchase reference number from the invoice copy which was sent to your billing email address by 'CleverBridge' - our billing partner. Thanks.

 

Hello Nadeem,

i apologize for the delay but I have located my reference number for the cancellation and refund.
347037520

Thank you very much for the help,
Karsten H

 

Hello, we have initiated the refund for your auto-renewal of Parallels Desktop for Mac Pro Edition for $99.99, the amount will reflect in your account in 5 to 7 Business days. Thanks.