How do I cancel my account?

Discussion in 'Account and Subscription Management' started by KeepingY, Dec 13, 2019.

  1. HeinK

    HeinK Bit Poster

    Messages:
    2
    Hello
    I try the trial version of parallel desktop and it does not suit my needs but I forgot to cancel my subscription before renew date.
    Could you please cancel my subscription, and give me refund if possible.
    I tried parallel desktop from apple app store and my order id is MT53063WNW.
    Thanks.
     
  2. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Hello, please be informed that Parallels Desktop for Mac App Store Edition falls under the Apple Sales & Refund Terms and Conditions, refer to know about how to get a refund for Parallels Desktop for Mac App Store Edition. Thanks.
     
  3. HeinK

    HeinK Bit Poster

    Messages:
    2
    Thanks for your reply. Now I got refund from Mac App Store.
     
  4. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Thank you. Please let us know if you have any additional questions.
     
  5. ShawnaM

    ShawnaM

    Messages:
    1
    Need to cancel my count and no one will help. I have been charged for an auto-renew, but there is no way I am able to cancel it. It renewed today and I do not want this. Please cancel it, and issue a refund. Thank you

    Also - some sort of customer service number would be helpful. The facebook and twitter messenger options are not helpful.
     
  6. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Hello, we have sent you a private message. Please help us with your Parallels Desktop for Mac license key over there so that we can check this further. Thanks.
     
  7. RafaelaR

    RafaelaR

    Messages:
    2
    Hello. I bought a license for my Mac but they double charged the purchase on my credit card. I wanna keep the license but want to solve that problem. I send the screenshots on twitter and messenger but I don't know if someone saw it. I only received one email with one key bc I don't bought twice, but they charged twice. My reference number is 362958138. Thank you!
     
  8. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Hello, we can see that you have purchased Parallels Desktop for Mac Standard Edition for $99.99 with reference no: 362958138. Thanks.
     

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