How to cancel subscription and get my money back?

Discussion in 'Account and Subscription Management' started by VictorS12, Sep 7, 2020.

  1. VictorS12

    VictorS12 Bit Poster

    Messages:
    5
    Dear All,
    I bought a Parallels subscription about a year ago (on the 09/01/2018) and expected to use it on a regular basis. I actually have not... At all. And at some point, I completely forgot that I paid 80€ for that (tbh, useful) tool. On the 09/01/2020, I was charged another 80€ for the next 12 months.

    So here's the thing : I don't want that subscription and I want my money back. Is that even possible? I just turned the auto-subscription off (what a bullshit). Now I just want my account to be deleted and the money to be sent back to my bank account. Would appreciate your assistance!

    Thanks a lot in advance.

    Regards
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello,
    We've checked your account and autorenewal has been turned off.
    If you would like to get a refund please provide us with the purchase order we will check it for you.
     
  3. VictorS12

    VictorS12 Bit Poster

    Messages:
    5
    Hi Maria,
    Don't have the purchase order with me at work but here's my mail adress : victor.senech@gmail.com. I purchased the Parallels Desktop for Mac licence in September 2019. I had not turned the autorenewal off until yesterday. It was already too late as the subscription was paid for again... But I would like to cancel it and get a refund. Thanks a lot in advance.

    Victor
     
  4. VictorS12

    VictorS12 Bit Poster

    Messages:
    5
    Hi Maria,
    Anything new regarding my request? Would like to get a refund asap if you don't mind... Very important.
    Thanks a lot,
    Regards
     
  5. VictorS12

    VictorS12 Bit Poster

    Messages:
    5
    Should you need the purchase order or some kind of a bill, would you mind letting me know where to find that? In "My Account" or something? Thanks a lot
     
  6. VictorS12

    VictorS12 Bit Poster

    Messages:
    5
    Hello Maria,
    May I kindly follow up with my request?
    Thanks
     
  7. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, please share with us your purchase order
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, does the issue still actual? We're still looking forward to your reply.
     
  9. AlejandroC8

    AlejandroC8 Bit Poster

    Messages:
    2
    hola, necesito cancelar la activacion automatica anual.
     
  10. AlejandroC8

    AlejandroC8 Bit Poster

    Messages:
    2
    Hola, necesito cancelar la opcion de activacion automatica de mi cuenta, dado que me han cobrado la licencia anualmente, gracias
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    Hello, in order to turn off your subscription autorenewal please check this KB article.
    If you would like to get a refund for the latest purchase please provide us with a purchase order number.
    Please let us know if you have any additional questions.
     
  12. kostisx

    kostisx Bit Poster

    Messages:
    1
    Dear all,
    Today I had my subscription renewed even though I do not use it anymore! I missed the trick with auto-subscription (in iTunes Store)
    Is it possible to get a refund?
    Best regards,
    Kostis
     
  13. PaulR36

    PaulR36 Bit Poster

    Messages:
    3
    Dear all,
    Today I wanted to try Parallels Desktop but instead I bought the annual subscription, I did this with my two accounts and instead paid 160€. Can I please have my two accounts deleted and get paid back, if this is possible.
    Thanks in advance,
    Paul
     
  14. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, please help us with your purchased reference numbers to assist you further.
     
  15. PaulR36

    PaulR36 Bit Poster

    Messages:
    3
    Hello, sorry for the wait but I just found the purchased reference number and it is "MTYZFBFZQQ". I also found out that it was only on this account and the other account didn't make me buy anything.
    Thanks a lot for helping,
    Paul
     
  16. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we have sent you a private message. Please help us with your registered email address or license key over there.
     
  17. PaulR36

    PaulR36 Bit Poster

    Messages:
    3
    Ok thanks a lot !
     
  18. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, your most welcome.
     
  19. BlakeZ

    BlakeZ Bit Poster

    Messages:
    2
    Hello all,
    I also purchased a Parallels Desktop subscription (last year) that I had intended to use frequently for software development, but it turns out that I've found other solutions instead. I had completely forgotten that the subscription was still active, and just today I was unknowingly charged $84 for another 12 months. The fact that auto-renewal is enabled by default is frustrating, and I would really appreciate it if someone could please help me out with this issue, and possibly let me know how I would get a refund.
    Best regards,
    Blake
     
  20. BlakeZ

    BlakeZ Bit Poster

    Messages:
    2
    The reference number for that invoice is 337748747, for reference.
     

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