How to Get Upgrade support - when not yet upgraded

Discussion in 'Licensing and Activation' started by Riaand1, Aug 12, 2024.

  1. Riaand1

    Riaand1

    Messages:
    1
    Pretty poor support workflow. New Mac, forced to upgrade to v 19. Upgraded and paid but no email confirmation and no license activation in my account profile.

    Only support if you are not "Pro" is facebook or X (I have neither).

    No email, chat or phone support.

    Any suggestions as to how I can get someone to look into why I have not received my new license key?

    Thanks
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    410
    Hi Riaand1,

    Apologies for your experience.

    We have sent you a private message with your new license key as well as resending the confirmation emai.
     

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