I can't activate Parallels Desktop

Discussion in 'Installation and Configuration' started by Darcio, Jun 1, 2020.

  1. Darcio

    Darcio Bit Poster

    Messages:
    2
    My old Mac is unavailable. When I enter activation key and I try activate with "Activate on This Mac" button I get this message. "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." I can't reach this step.
     
  2. SophiaR

    SophiaR

    Messages:
    1
    I am having the same issue.
     
  3. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

    Note: Parallels Desktop 10 is not compatible with Sierra or newer macOS X versions.
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset your Parallels Desktop 12 key. You can try to use it again.
     
  5. mingwang

    mingwang Bit Poster

    Messages:
    4
    I am having the same issue.please.thanks.
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    your key has been reset, please check the issue.
     
  7. Darcio

    Darcio Bit Poster

    Messages:
    2
    It worked! Thanks!
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We are glad that the issue is resolved. Feel free to reach out to us anytime for update.
     
  9. KenWong

    KenWong Bit Poster

    Messages:
    6
    My PD11 has the same issue too, kindly help me to reset please.
     
  10. MartenS

    MartenS Bit Poster

    Messages:
    2
    I have the same issue
     
  11. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Done, please check the issue.
     
  12. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we've reset your key, please check the issue
     
  13. JuergenP2

    JuergenP2 Bit Poster

    Messages:
    2
    Same issue with my PD13 license....could you please also reset my key - thx in advance!
     
  14. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we've made some changes, please check the issue.
     
  15. JuergenP2

    JuergenP2 Bit Poster

    Messages:
    2
    great - it works! thx a lot for quick response and solution!
     
    Maria@Parallels likes this.
  16. Guillermo4

    Guillermo4 Bit Poster

    Messages:
    2
    Hi, i'm having the same issue in PD11, could you please take a look? Thanks in advance!
     
  17. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We can only see Parallels Desktop 15 key in your account. Reply to this post from the account where Parallels Desktop 11 key is registered.
     
  18. DanielS12

    DanielS12 Bit Poster

    Messages:
    1
    Same issue with my parallels 11. I need help very urgently!
     
  19. Guillermo4

    Guillermo4 Bit Poster

    Messages:
    2
    Does this mean I cannot use my key with another version? even though it's an older one?
     
  20. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we've reset your Parallels Desktop 11 license key. Please check the issue.
     

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