I can't use my subscription It does not recognize my purchase and I do not know what my subscription

It does not recognize my purchase and I do not know what my subscription key is, I have the invoice

 

Hello, could you please provide us with the error message you got after Parallels Desktop for Mac App Store Edition starting?

 

Hi . Here is a photo of what appears to me, I get another subscription and the one that I pay does not work out and that is why I cannot use Parallels.

 

Hello, thank you for your reply.
Please try to click on "restore purchases" and check

 

I already did it and I get the same image that I sent you, and I don't get my purchase made. The system does not update my purchase and it does not appear on the screen, so I cannot use Parallels.

 

Please sorry for the inconvenience and check your inbox for more information.

 

Hello,
With the code or subscription key that you have sent me, I get that the product license has expired. I copy the screenshot that I get when I enter the subscription key that you provide; When I bought Parallels, they never sent me my subscription code when I bought it, I attached a copy of my proof of payment.

 

In my Parallels account, I do not see that they have entered my annual purchase from September 22, 2020 as indicated by my payment receipt, I see that they have entered a free one for 2 weeks that is already expired. It is the reason why I cannot use Parallels and it is the reason why I do not have a subscription key for the purchase made on September 22, 2020, I am attaching a purchase receipt again so that you can see the code of my receipt.

 

Hello, we've received your reply.
Did you try to logout and login into your Apple ID?

 

Thanks, my mistake was that, I started session with apple mail and did not start session with university mail, I bought it with university mail, my purchase already appeared in the option to restore purchases, it is already solved.

 

Thanks a lot for sharing it with us and please let us know if you have any additional questions about Parallels Desktop.