I did not enable auto-renewal but they renewed my license! How to get my money back?

Discussion in 'Account and Subscription Management' started by LucasV4, Jul 13, 2022.

  1. LucasV4


    I didn't allow auto-renewal, but they renewed my license without my consent! I purchased a license on July 13, 2022 but I didn't enable auto-renew, I haven't used this old license since the beginning of this year and today I was surprised by a charge on my credit card.

    How can I cancel the license and get my money back? This is very frustrating as a customer...

    Invoice number: 345067996
    Invoice date: July 13, 2022 (today)
  2. DebasmitaM

    DebasmitaM Kilo Poster

    Hello, we have initiated a refund on 7/14/2022. The amount will reflect in your account within 5-7 business days.

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