I installed Parallels Access and now I no longer have an internet connection

Discussion in 'General Questions' started by MattW22, Jan 31, 2024.

  1. MattW22


    I installed Parallels Access. Now I can no longer access the internet. My settings say that my wifi connection is fine, my wired connection is fine, I have an IP address for both of them, but when I try to access the internet (via Safari for example or with SpeedTest) I am told I do not have an internet connection. I have since uninstalled Parallels Access and restarted my machine. Same problem.
    Has any one else experienced this, and if so were you able to resolve the problem?
    Thanks - Matt
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    1. Reproduce the issue.
    2. Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID

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