I need support for a bug, you want me to pay...

Hello.

I'm really disappointed by your support.

I opened a ticket (#1361831) on 10/04/2012, which was closed (without asking me) because your team "doesn't find a solution, so we will transfer to +1 support team", after hours and days waiting for a solution.

No news. Nothing. I asked some news (my last mail : 8/8/2012 11:52 to desktop-virtualization@support.parallels.com)
, but no answer.

Now, you're asking me to pay to have the new 8 version.

1. Perhaps would it be "nice" and "professional" from you to offer me some special upgrade conditions
2. First of all, perhaps would it be "correct" from you to tell me if the *known* bug is now corrected ?

I'm really disappointed to see how you didn't care about your existing customers, even those who are influencers for new customers.