I need to cancel + refund

Discussion in 'Account and Subscription Management' started by LullyB, Aug 10, 2022.

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  1. LullyB

    LullyB Bit poster

    Messages:
    1
    I tried out the 2 weeks free trial, but ultimately decided on not purchasing it, well, today (August 10th 2022) I received an email "confirming my payment" ???
    It said it was automatic but I'm an student and it's far too expensive for me to have that, even if it lasts a year!
    I already cancelled the subscription but it still says I have access until August 10th 2023 and I DO NOT want that!!!
    Please cancel and refund help asap!!!!!!!
     
    LullyB, Aug 10, 2022
    #1
  2. Nazeemabanu@P

    Nazeemabanu@P Moderator

    Messages:
    196
    Hello @LullyB , Kindly check your DM. Thanks.
     
    Nazeemabanu@P, Aug 13, 2022
    #2
  3. Corey8

    Corey8 Bit poster

    Messages:
    1
    I need a refund I bought the wrong version. I purchased it today.
     
    Corey8, Mar 16, 2023
    #3
  4. Nazeemabanu@P

    Nazeemabanu@P Moderator

    Messages:
    196
    Hello @Corey8 , we have sent you a DM, kindly check for further assistance, thanks.
     
    Nazeemabanu@P, Mar 16, 2023
    #4
  5. EverR

    EverR Bit poster

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    1
    Good morning, I am in the same situation I am not a user since 6 months ago because have not a MacBook or pc anymore I am a iPad Pro use am even remembered the parallels subscription few hour ago subs automatically renews, please any chance a refund? Because I hope buy a MacBook but next January Means pay a subscription that I'll use up till is nearly to ended, purchase number 396670049.
     
    EverR, May 7, 2023
    #5
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    292
    Hello EverR,
    Thank you for contacting Parallels Support.
    Please note that a refund for the purchase has already been initiated on 07/05/2023.
    Funds will be credited back to your account within 5-7 business days.
    Thanks
     
    Avinash Bundhoo, May 11, 2023
    #6
  7. H4ven_444k

    H4ven_444k Bit poster

    Messages:
    2
    Hi, I would like to get a full refund for the subscription I made on June 3.

    401402586
     
    H4ven_444k, Jun 8, 2023
    #7
  8. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    443
    Hello.
    You can arrange a refund automatically by following the link available at https://kb.parallels.com/123877.
    However, if you have any technical issues, kindly let us know and we'll be happy to assist you with sorting them out.
     
    Mikhail Ushakov, Jun 9, 2023
    #8
  9. CurtisP4

    CurtisP4 Bit poster

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    3
    Hello can someone please follow up on my case. I had DM with Pramesh Boodadoo. But haven't had a reply as of June 9.
     
    CurtisP4, Jun 15, 2023
    #9
  10. vast

    vast Bit poster

    Messages:
    1
    Due to personal reasons, I'm in the same situation as massage1 and I really don't want this.I already cancelled the subscription but it still says I have access until June 23th 2023.Please cancel and refund help asap.
     
    vast, Jun 23, 2023
    #10
  11. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    292
    Hello Vast,

    We have checked and your subscription has been automatically renewed through Apple Store
    Regarding your refund request, please note that Apple does not permit returns or offer refunds for products purchased through the App Store, including Parallels Desktop. As a result, Parallels can't process returns or refunds for Parallels Desktop sold by Apple.

    To request a refund, please contact Apple Support directly: http://www.apple.com/en/support/contact/

    Thanks
     
    Avinash Bundhoo, Jun 23, 2023
    #11
  12. GabrielleM

    GabrielleM Bit poster

    Messages:
    1
    I had subscribed in August of 2020, and ended up not using the software past then. I am still getting charged for my subscription but am unable to cancel the account? Is there any way to get refunded??
     
    GabrielleM, Sep 11, 2023
    #12
  13. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    454
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
    Pramesh Boodadoo, Sep 11, 2023
    #13

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