Invoice and billing emails being sent to the wrong address

Discussion in 'Account and Subscription Management' started by lrpbarton, Jun 21, 2019.

  1. lrpbarton

    lrpbarton Bit poster

    Hi there,

    I've got a small issue where my invoice emails go to the email address I initially used to register my account with, and not the one it's currently registered with. I changed the email address to my work address (seeing as the company is paying for the subscription).

    All other emails (like the ones sent when logging into a new device) go to the right place; it's just the ones concerning payment and billing. Is it possible for someone on the Parallels team to correct this, or is this an issue I need to raise with Cleverbridge? If the latter, what info do I need and how do I contact them?

    Any assistance here will be greatly appreciated.


    HuseyinG likes this.

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