iPad Mini black screen when connecting to Windows 8.1 machine

Discussion in 'Accessing your PC' started by MinLee, Mar 1, 2014.

  1. MinLee

    MinLee Bit poster

    I'm using the configuration below.
    Despite of the following configuration, including the ports forwarded, I'm still getting a black screen on my iPad Mini Retina when connected to my Windows 8.1 PC using Paralles Access.

    1. On iPad Mini Retina,
    Paralles Access Version 1.1.0(23346)

    2. On PC
    Windows 8.1
    Paralles Access Version 1.1.0(23354)

    3. Home Router
    Linksys EA4500
    Port Forwarding(both TCP and UDP) 443, 19294, 19295, 19302

    Does anyone know how to resolve this issue?

    Thank you in advance.
  2. Looran@Parallels

    Looran@Parallels Parallels Support

    Hi MinLee,

    A new build for Parallels Access v.1.1.1 build 1.1.23361.988965 has been released on March 26th. Download is available from https://account.parallels.com/#/profile

    Kindly update Parallels Access on your iPad and Windows 8.1 PC to the latest build and let us know if the issue still persists.

    In order to install the available updates:

    1. Please go to App Store on your iPad - Updates - and install the update.
    2. Click on the Access agent on your Windows PC and select Check for updates.

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