Same case. No response whatsoever. I've already got some 7 other friends monitoring this. If there's nothing by this friday, we're all collectively sinking our money in to VMWare, AND warning people off Parallels. And since 2 of them are in the retail business, taking Parallels off the shelf + warning potential customers/switchers about the bad service is an easy thing to do. Good luck Parallels, but while you're first to market a virtualization solution for Windows, you're also the first to blow your customers away big time. I've already contacted VMWare, and they will extend the switchers' benefits to my group of friends and I.