Is the "phone support" a scam?

Discussion in 'Licensing and Activation' started by AlpeshP, Sep 11, 2023.

  1. AlpeshP

    AlpeshP Bit poster

    Messages:
    1
    I purchased the parallels product almost in May - Have not been able to successfully use the "telephone support" at all - when I log into my account - I don't see an option to directly contact phone support. I go through multiple clicks and eventually give up. There is no direct way to get any help....very frustrating !!
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    549
    Hello,
    If you are facing an issue with Parallels Desktop , for us to further investigate the technical issue, kindly provide us with the following information:
    1. Detailed explanation, with all steps by steps followed, to reproduce the issue.
    2. Screenshot of error message you are receiving (if any).
    3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

    For future reference, in order to obtain phone/chat support, kindly follow the below steps:
    1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Kindly refer to this article for more information: https://kb.parallels.com/6571

    Thank you.
     

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