Issue with reinstalling Parallels Desktop for mac

Discussion in 'Parallels Access and Parallels Desktop for Mac' started by jmane, Sep 29, 2020.

  1. jmane

    jmane Bit Poster

    Messages:
    2
    Hi there,

    I have recently had my machine back after being repaired by apple and I am unable to reinstall the parallels application that I purchased due to not being able to use my license key because its for an older version, my previous version of parallels was version 15.

    Can you please help?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,501
    Hello,
    please use this link in order to download Parallels Desktop 15
    and please let us know if it's not that case.
     
  3. jmane

    jmane Bit Poster

    Messages:
    2
    Hi Ive tried to install this link using my device - > MacBook Pro - > OS Mac Catalina v10.15.6 and it does not seem to be working.
    can you please advise!
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    6,501
    Could you provide us with a bit more details? Did you get any specific error message?
     

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